Opgroeien
3,500 staff and 150+ partners support families through impactful projects.
A unified platform to manage all information and requests.
Implementation of strict GDPR measures with Shield encryption and BYOK (Bring Your Own Key).
Creating a Future for Families and Partners
Opgroeien is committed to ensuring that every child and young person in Flanders and Brussels has the foundation for a bright future. Their extensive services span proactive family support, childcare, the Growth Package, foster care, adoption, and youth assistance. With a team of over 3,500 dedicated employees and support staff, alongside 150+ trusted partners, Opgroeien drives initiatives that strengthen families and youth care. They also subsidize and support 250 facilities, ensuring access to vital care and resources.
Project ZOE 2.0 Helps Children with Support Needs
Children facing disabilities, illnesses, or handicaps deserve extra care. To ensure they receive the necessary support, an additional monthly amount—known as the care allowance—is provided on top of the basic Growth Package.
However, navigating the application process for this allowance has often been a complex and time-consuming experience. Enter Project ZOE 2.0, a transformative initiative designed to digitize and streamline the evaluation process.
With ZOE 2.0, families now benefit from a faster, more transparent application journey. Decisions are made more quickly, and families can easily track their application progress, reducing stress and uncertainty.
Simplifying a Complex Project with Salesforce Service Cloud and Experience Cloud
Salesforce Service Cloud has revolutionized the ZOE project by replacing traditional paperwork with a streamlined digital workflow. This transformation has significantly accelerated fund allocation for families in need of care. What once took over a year for evaluation can now be accomplished in a fraction of the time.
With Salesforce Experience Cloud, both doctors and beneficiaries gain seamless access to critical data. Doctors can easily analyze information through an intuitive interface, enabling them to offer valuable insights. Beneficiaries benefit from quick access to their records, ensuring they can review and complete necessary details effortlessly for an improved user experience.
Keeping Data Confidential
To safeguard confidential client data, Opgroeien integrated with key systems like eHealth for secure medical form submissions, MijnBurgerprofiel and Magda Document Service for secure document delivery, and SharePoint for reliable document storage. These integrations consolidate essential information into one centralized platform, simplifying workflows and enhancing efficiency.
To further strengthen data security, the Flemish Government’s Access and Identity Management (ACM/IDM) systems were implemented, utilizing Digital Keys such as Itsme and eID. These measures add an extra layer of protection, ensuring sensitive information remains secure and compliant with regulations.
Extra Security through Salesforce Shield
Opgroeien places the highest priority on data security, leveraging Salesforce Shield to protect sensitive information. The Shield module encrypts all data within Salesforce, ensuring that confidential details from citizen profiles are securely stored and managed.
Technical Expertise and GDPR Compliance
We bring deep expertise in implementing GDPR measures within Salesforce, utilizing tools like Shield and Bring Your Own Key (BYOK) to ensure robust data security.
For Opgroeien, our team configured Salesforce to align with their unique requirements, incorporating customizations and advanced development using Apex and Lightning Web Components. These tailored solutions provide a secure and compliant platform, empowering Opgroeien to manage sensitive data with confidence and precision.
Consulting Information from One Central Location
We facilitated the smooth integration of all Salesforce products with essential third-party platforms, enabling Opgroeien to efficiently manage data. Systems like KRING for data sharing with payers and MAGDA, for government data streams, are now accessible directly from the Salesforce platform. The MAGDA document service delivers communications to eBox or on paper, streamlining interactions, while MijnBurgerprofiel offers a personal overview of government matters for citizens. SharePoint for secure document storage is also fully integrated.
By digitizing the evaluation process and implementing stringent security measures, Opgroeien now provides efficient, transparent, and secure services to families. This transformation frees up staff to focus on what matters most—supporting families. Through collaboration of the project team and leveraging Salesforce technology, Opgroeien has created a future-proof solution with a lasting, positive impact on the community.
These products contribute to the success
Explore These Success Stories
